Tips for Real Estate Pros

Why You Should Provide Your Buyer’s Email Address to Their Home Warranty Company

Written by Whitney Bennett

THE MATERIAL CONTAINED IN THIS ARTICLE IS PROVIDED FOR GENERAL INFORMATION PURPOSES ONLY AND DOES NOT CONSTITUTE PROFESSIONAL ADVICE.LANDMARK HOME WARRANTY DOES NOT PURPORT TO BE A SUBJECT MATTER EXPERT WITH REGARD TO THIS MATERIAL, AND YOU SHOULD CONDUCT YOUR OWN RESEARCH AND/OR SEEK THE ADVICE OF APPROPRIATELY QUALIFIED PROFESSIONALS WITH REGARD TO YOUR SPECIFIC CIRCUMSTANCES BEFORE YOU TAKE ACTION. LANDMARK HOME WARRANTY ASSUMES NO RESPONSIBILITY, AND SPECIFICALLY DISCLAIMS ALL LIABILITY, FOR YOUR USE OF ANY AND ALL INFORMATION CONTAINED HEREIN.


Why include your clients' email and phone number when buying a home warranty plan.

When a home warranty is included in the sale of the home, you want the home buyer to be able to use it – otherwise, it’s a huge value lost to them! They don’t get repairs and replacements on covered items, and the seller’s money was wasted.

Unfortunately, here at Landmark Home Warranty, we consistently hear that homeowners with a home warranty completely forget they have this protection on their systems and appliances and pay for entire repairs or replacements out of pocket. The number one reason why this happens? The buyer’s phone number and email address were never put on file with the home warranty company!

Without a phone number or email address a homeowner cannot use their home warranty.

For some businesses, an email address or phone number doesn’t really matter in the long run. You might get your receipt through your email address, but other than that, the company just continues to market to you after you’ve already purchased a product. A home warranty, though, requires an email address and phone number so the homeowner can use their warranty! Without an email, new homeowners cannot open service requests on their homeowner account online. Whether you are the buyer’s agent, seller’s agent, or title agent, you want to make 100% sure that the buyer’s correct email address and phone number is on file with the home warranty company so the homeowner can effectively use their warranty plan.

Providing a phone number for your buyer when purchasing a home warranty plan is equally important. Without a phone number, a homeowner will not receive a welcome call, a complimentary service that Landmark Home Warranty provides for new home warranty clients that walks them through how to use their home warranty and what is covered in their plan. They also may not get service request updates or renewal updates for their contract!

Here’s how providing a buyer’s contact information when purchasing the warranty benefits homeowners:

Without a Phone Number, A Homeowner Will Miss Out On:

Welcome Call

Without a phone number homeowners do not get a welcome call.

Landmark Home Warranty provides a welcome call to every single homeowner… as long as we have their phone number! This phone call explains what the home warranty is and goes over (in detail!) what coverage the homeowner has on their home. Then, the welcome call agent explains how to use their home warranty plan. The agent will help the homeowner open any service requests or change coverage on their home at that time. Without a phone number, homeowners miss out on this extremely helpful phone call, and many forget that they even have a home warranty plan!

Service Request Updates

Without a phone number homeowners cannot get service request updates.

Without a phone number on file, Landmark Home Warranty cannot contact them to give them updates on service requests that they have opened. It can also be hard to connect contractors with homeowners when scheduling a diagnosis appointment for a service request. Not having a phone number can prove frustrating for homeowners if they have to continue to call in to get updates on their service requests. Homeowners can even sign up for text message updates on their service requests, as long as Landmark has their phone number on file.

Renewal and Expiration Updates

Without a phone number homeowners cannot get expiration date updates.

Landmark Home Warranty plans expire one year after coverage begins (at closing). Landmark Home Warranty allows homeowners to extend their coverage (as well as update their plan) as the old coverage expires. They can update it with a new plan or just customize their current plan to better suit their home’s needs.

Without a phone number on hand, Landmark Home Warranty cannot inform a homeowner that their coverage is going to expire. Often homeowners attempt to open a service request after their coverage has expired, only to find out that they are no longer covered under a home warranty plan. Help alleviate this frustration by providing their phone number!

Without an Email, a Homeowner Will Not Be Able To:

Submit Claims Online

Without an email, homeowners cannot open a home warranty service request online.

Homeowners cannot open service requests online without an email address attached to their Landmark Home Warranty account.

The most important reason to provide an email address when purchasing a home warranty for a new homeowner is to allow them to request service for their home online. When a homeowner has something that fails and is covered under their home warranty contract, they’ll want to open a service request on the Landmark Home Warranty website. To do this, they’ll need to log into their online account at www.landmarkhw.com. Without having an email address attached to their contract, they won’t be able to log in and open a service request! When a homeowner does have an email address with their account, they’re able to log in, set up a password and easily open a service request.

Get Service Request Updates

Without an email, homeowners cannot get service request updates.

Homeowners cannot see their assigned home warranty contractor or get service request updates without an email address.

After requesting service on their home Landmark Home Warranty sends email updates to homeowners if we have their information on file. The homeowner can also check up on their claim status to see the contractor who has been assigned to their service request is and how to contact them.

Get Renewal Alerts

Without an email, homeowners cannot get updates on their renewal and expiration date for their home warranty plan.

Homeowners get renewal updates on their email and through their online account with a home warranty.

Landmark Home Warranty sends email offers and updates when it’s time to renew their coverage so they do not have a lapse in coverage. A homeowner will also receive e-notices on their online account when it’s time to renew their home warranty. Without an email address, a homeowner will miss out on these notifications. Often, homeowners will attempt to open a service request and find out they’re no longer protected under a Landmark Home Warranty plan. Providing their email address will allow homeowners to receive expiration updates and alleviate this frustration.

See Service Request History and Coverage

Without an email, homeowners cannot see their service request history.

Homeowners cannot view their service request history on their home warranty plan without a valid email address.

Besides opening service requests, homeowners can see the history of all claims they’ve opened on their home, including what contractor came out, their contact information, how the claim was resolved, and any notes they added.

View Warranty Coverage

Without an email, homeowners cannot see their home warranty coverage online.

Homeowners can view their coverage online when they have an email attached to their home warranty.

Homeowners can also view and download their home warranty contract to make sure they know exactly what is covered in their home and what isn’t.

Monthly Tips and Tricks for Maintenance

​​​​​​​Without an email, homeowners will not get a homeowner newsletter.

Landmark provides free maintenance tips and tricks in their customer monthly newsletter.

Landmark Home Warranty provides resources to homeowners on everything from decorating their home to repairing and maintaining their systems and appliances in a customer-only newsletter. This information is sent to homeowners and they can utilize it for their homes. As you know, most home warranty plans only protect systems and appliances when they’ve been maintained. Our maintenance tips can help your clients learn what needs to be done to ensure they’re properly maintaining their systems and appliances as per manufacturer specifications.

When you include the homeowner’s contact information when purchasing a Landmark Home Warranty plan, you’re making it as easy as possible for them to use their home warranty! They will get a welcome call, be able to open service requests, get service request updates, and more!

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