Landmark Awarded for the Second Year in a Row for Their Online Presence and Remarkable Customer Service
SOUTH JORDAN, UTAH – January 20, 2015 – HomeWarrantyReviews.com named Landmark Home Warranty Best Regional Home Warranty Company for the second year in a row in January 2015.
Landmark has excelled at providing remarkable service to their customers in Arizona, Idaho, Nevada, Oregon, and Texas, Utah, and was recognized for these efforts by the home warranty review website.
Landmark Home Warranty CEO and Owner Alma Jeppson said the fact that Landmark has received this award for the second year in a row is a testament to him that the company is going the right direction.
"At Landmark, we have a mission to "Deliver Remarkable Service" to our 5 Cs: our Customers, Clients, Contractors, Co-workers, and Community," he said. "While there is so much more we can do to improve, and will continue to do so, being the recipient of this award two years in a row is a confirmation that we are on the right track. We look forward to making the next 10 years even better for those who are part of the Landmark Family."
According to HomeWarrantyReviews.com, the award for Best Regional Home Warranty is given to the company that provides exceptional service to their region. HomeWarrantyReviews.com has a stringent evaluation process and uses specific criteria to determine which of the nominated companies deserves the award.
First, HomeWarrantyReviews.com looked at the reviews customers had written about each home warranty companies' service. Landmark Home Warranty was rated highly by customers, earning four and a half stars from 256 reviews.
Katherine Robinson, director of Marketing at Landmark Home Warranty, said Landmark was grateful to the customers who shared their experiences online, as it helped the company know where they needed to improve their customer service as well as where they were excelling.
"We are honored to receive the award for Best Regional Home Warranty from our industry's top review website," she said. "We don't take this award for granted, and will continue to strive every day to deliver remarkable service to our customers and partners."
The home warranty review site also compared company customer retention rates, to see how many people left their home warranty company after a year of service. Landmark had impressive retention rates. HomeWarrantyReviews.com also looked at how many claims each company approved. Landmark approved 97% of all opened service requests.
Finally, HomeWarrantyReviews.com compared the online presence of each home warranty company; specifically, how each of them resolved grievances filed by a customer. Landmark Home Warranty's response time with these grievances averaged within 24 hours.
Landmark Home Warranty swept the board with all five of these criteria, resulting in Landmark being named the Best Regional Home Warranty Company for the second year in a row.###
Landmark Home Warranty is a leading regional home warranty company, founded in 2004, and committed to providing comprehensive and dependable home warranty services in Arizona, Idaho, Nevada, Oregon, Texas and Utah. Coverage includes repairs and replacements of home comfort systems, appliances, interior electrical, and plumbing. Landmark Home Warranty was named one of the "5000 fastest growing companies" in 2014 and 2013 by Inc. Magazine and is a privately held company with 103 employees based in Salt Lake City, Utah.