HOME WARRANTY FAQ
 
COMMON QUESTIONS & ANSWERS

 

WHAT DOES A HOME WARRANTY COVER? 

A Landmark Home Warranty covers the repair or replacement of common home systems and appliances that fail due to normal wear and tear. Homeowners spend 1-4% of their home value each year on home repairs. Our standard plan covers A/C and heater units, plumbing and electrical systems, and many of your home appliances totaling tens of thousands of dollars of value. There are also several add-on options such as washer/dryer, swimming pool, water softener, and septic system. COMPARE PLANS & PRICES or view our COVERAGE DETAILS for a complete list of warranty options.


IS THERE A WAITING PERIOD BEFORE I CAN SUBMIT A CLAIM? 

Homes involved in a real estate transaction DO NOT have a waiting period. New Landmark Home Warranties that are not part of a real estate transaction have a 30-day waiting period before a claim can be submitted, HOWEVER we also extend these warranties to a full 12 months of coverage (or 13 months from the time of the order). This way you still receive a full 12 months of coverage after the 30-day wait period. Renewed Landmark Home Warranties DO NOT have a waiting period as long as there is not a lapse in coverage.


WHY IS A HOME WARRANTY LESS EXPENSIVE WITH A REAL ESTATE TRANSACTION?

Homes that are on the market typically have their systems and appliances repaired or replaced before listing. Most home buyers also get the home professionally inspected before purchasing. These efforts decrease the cost and risk of a home warranty for homes that are recently bought or sold, and we pass this savings on to you when buying a home.


WHY ARE SOME CLAIMS DENIED? 

A home warranty covers items when they stop working properly due to normal wear and tear. If a covered item stops working because it was not maintained properly, or it was improperly installed or modified, it may not be covered. 

In order to keep our warranties affordable while providing you with the best coverage, some parts or labor on covered items may be excluded from the coverage. View our COVERAGE DETAILS for a list of covered items and a sample contract.


 

ARE PRE-EXISTING CONDITIONS COVERED? 

Like any warranty, covered items are expected to be working properly at the start of coverage. Landmark covers "unknown pre-existing conditions" which means we will cover an item if it would have passed a reasonable test at the time of the home warranty purchase. If you recently purchased your home, make sure to keep your home inspection report.


DO YOU PROVIDE EMERGENCY SERVICE? 

Yes. Landmark accepts customer care requests 24/7/365. We have in-house Customer Care team members available Mon - Sat, 8 AM to 6 PM Mountain Time, excluding some major holidays. All other hours we have a live dispatch service that transfers requests immediately to our 24/7 on-call Customer Care Team for emergencies. 

After-hours contractor service can be expensive. If your request can wait until regular business hours, we request you leave a message with our customer care department, or submit an online claim request. If a contractor is dispatched after-hours, we may require an additional service call fee. We will inform you of any any additional fees before sending out a technician.


 

DO LICENSED PROFESSIONALS PERFORM REPAIRS? 

Yes. Landmark partners with professional companies and licensed contractors for each trade, and in each region we offer services. We have a strict screening and rating policy to ensure they offer the Landmark caliber of service. Our network of contractors is a very valuable asset. We know that our company will be known for the level of service they offer.


HOW QUICKLY DO TECHNICIANS RESPOND? 

Landmark requires our contractors to contact you to schedule an appointment within 4 business hours of your claim request, and within an hour for emergencies. Non-emergency claims submitted after hours will be responded to the next business day. Every contractor we use has to prove their commitment to timely and professional service, or we don't use them. It's in the best interest of our contractors to respond quickly because they do not get paid until service is provided.


WHY DO I HAVE TO PAY A SERVICE CALL FEE?

Landmark has a service call fee paid directly to the technician. All home warranty companies require a service call fee, which has two purposes: (1) It keeps the cost of the home warranty down for those who have few or no claims; (2) It manages the claims requested to legitimate concerns. Our contractors charge us for every trip.