We’re available to accept service calls 24 hours a day, 365 days a year. 

When you call with a service problem, we will contact a INDEPENDENT CONTRACTOR who will contact you directly to schedule a convenient appointment during normal business hours. On weekdays, the contractor will contact you within 4 business hours of opening a claim. 

In the event of an emergency, we will determine what repairs constitute an emergency and will make reasonable efforts to expedite emergency service. If you should request us to perform non-emergency service outside of normal business hours, you will be responsible for payment of additional fees, including overtime. 

We require you to contact us so we may have the opportunity to select an INDEPENDENT CONTRACTOR to perform the service. We will not reimburse you for services performed by your own contractor without prior authorization. 

For each new claim that is placed, you will be responsible to pay a Service Call Fee ($60) to the contractor at time of the first visit, before diagnostic is performed. Each claim placed will pertain to items of one trade, and one trade only; however multiple claims may be opened for multiple trade items. We cannot respond to a new Request of Service until all previous Service Call Fees are paid. Failure to pay the Service Call Fee will result in suspension of Coverage until such time as the proper fee is paid. At that time, Coverage will be reinstated, but the contract period will not be extended. Service work is guaranteed for 30-days. 

To ensure you receive reputable and unbiased service, we have built an extensive network of INDEPENDENT CONTRACTORS who provide service to our Contract Holders.  Our network, however, is not all-inclusive for every trade, in every town.  For that reason, we may authorize you to contact your own INDEPENDENT (out of network) CONTRACTOR directly to obtain service.  If so, a representative will provide you with independent contractor requirements.